1.1 Acceptance. By creating an account, signing in, accessing, or otherwise using the Service, you accept and agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1.2 Eligibility. The Service is intended for users who are at least eighteen (18) years of age and have the legal capacity to form a binding contract with us. The Service is not intended for children under 13 (or under 16 in the European Economic Area / UK), and we do not knowingly collect personal information from such individuals. If you are a minor in your jurisdiction, you must not use the Service.

1.3 Compliance with law. You represent and warrant that (a) you are not located in, nor a national or resident of, any country subject to a U.S. government embargo or sanctions; (b) you are not on any U.S. government list of prohibited or restricted parties; and (c) your use of the Service does not violate any applicable U.S. or foreign export-control or sanctions laws.

"Customer Data" means any data, content, files, contacts, leads, accounts, opportunities, messages, or other materials that you or your authorized users upload to, store in, or transmit through the Service.

"Service" means the proprietary, multi-tenant hosted RidgeCRM platform operated by Niche.dev at ridgecrm.com (and any successor URLs), including the website, application, APIs, and related materials.

"Authorized User" means an individual you have authorized to access the Service under your account or organization.

"Documentation" means the user guides, API references, and other technical documentation we publish for the Service.

3.1 Registration. To access the Hosted Service, you must create an account using accurate, complete, and current information. We currently authenticate via third-party identity providers (e.g. Google), and your use of those providers is also subject to their terms.

3.2 Account security. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must immediately notify us at nick@niche.dev of any suspected unauthorized use or security incident relating to your account.

3.3 Authorized Users. You are responsible for the acts and omissions of your Authorized Users and for ensuring they comply with these Terms. You must ensure each Authorized User has a separate account; account sharing is prohibited.

3.4 Accuracy of contact data. You agree to keep your contact information current. Notices we send to your account's email of record are deemed received.

4.1 Proprietary software. The Service is the proprietary, closed-source software of Niche.dev. The Service is licensed, not sold, to you. We retain all right, title, and interest in and to the Service, including all intellectual-property rights therein.

4.2 Limited license. Subject to your continued compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the term of these Terms.

4.3 Reservation of rights. All rights not expressly granted to you under these Terms are reserved by Niche.dev. No other rights or licenses, by implication, estoppel, or otherwise, are granted.

4.4 Restrictions. Except as expressly permitted by these Terms, you must not, and must not permit any third party to: (a) copy, modify, translate, or create derivative works of the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or internal workings of the Service, except to the limited extent such activity is permitted by applicable law notwithstanding this restriction; (c) resell, sublicense, lease, time-share, distribute, or otherwise commercially redistribute access to the Service; (d) circumvent or attempt to circumvent any rate limits, plan limits, billing controls, authentication, or other technical restrictions; (e) use the Service to build, train, or improve a competing hosted product or service; (f) remove, alter, or obscure any proprietary notices, trademarks, or labels appearing on or in the Service; or (g) use any robot, scraper, crawler, or other automated means to access the Service except via APIs we expressly authorize for that purpose, in accordance with our Documentation.

You agree not to use the Service, and not to permit any Authorized User or third party to use the Service, to:

• violate any applicable law, regulation, court order, or contractual obligation;
• infringe the intellectual-property, privacy, publicity, or other rights of any person;
• send unsolicited bulk email, "spam", phishing messages, or other deceptive communications, or otherwise violate the CAN-SPAM Act, TCPA, GDPR, or any anti-spam / telemarketing law;
• upload, store, or transmit malware, ransomware, viruses, worms, trojans, time bombs, or any other harmful code;
• upload, store, or transmit content that is unlawful, defamatory, harassing, abusive, threatening, hateful, obscene, sexually explicit involving minors, or that incites violence;
• store or process data classified as regulated on a free or unsupported plan, including (without limitation) protected health information ("PHI") subject to HIPAA, payment card data subject to PCI-DSS, government-classified information, or any data subject to specific contractual or regulatory retention obligations;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• attempt to gain unauthorized access to the Service, other accounts, or the underlying infrastructure (including by probing, scanning, port-flooding, denial-of-service, or vulnerability testing without our prior written authorization);
• use automated means (bots, scrapers, crawlers, or AI agents) to access the Service in a way that exceeds reasonable use, degrades performance, or violates our Documentation, robots.txt, or rate limits;
• resell, lease, time-share, or commercially exploit the Service except as expressly permitted; or
• attempt to circumvent, disable, or interfere with security, integrity, billing, or rate-limiting features.

We may investigate any suspected violation and may, at our sole discretion, remove or refuse to display content, suspend or terminate accounts, and cooperate with law-enforcement authorities regarding violations.

6.1 Ownership of Customer Data. As between you and Niche.dev, you retain all right, title, and interest in and to Customer Data. We claim no ownership over Customer Data.

6.2 License to operate the Service. You grant Niche.dev a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, copy, back up, modify, and otherwise process Customer Data solely as necessary to provide, maintain, secure, troubleshoot, and improve the Service, to comply with law, and to enforce these Terms. We will not sell Customer Data, and we will not use Customer Data to train general-purpose machine-learning models without your separate written consent.

6.3 Your responsibilities. You represent and warrant that (a) you have all rights, consents, and lawful bases required to upload Customer Data to the Service and to grant the license in Section 6.2; (b) Customer Data does not violate any law or any third party's rights; and (c) where Customer Data includes personal information of third parties (e.g. your contacts), you have provided any required notices and obtained any required consents.

6.4 Backups; data export. You are responsible for maintaining your own backups of Customer Data. While we make commercially reasonable efforts to operate the Service safely, we do not guarantee any specific data retention or backup schedule on the free plan (see Section 0). The Service provides export tools you may use at any time.

6.5 Aggregated & anonymized data. We may generate de-identified, aggregated statistics and metadata about use of the Service ("Service Data") and use such Service Data for any lawful business purpose, including analytics, security, benchmarking, and product improvement, provided such data does not identify you or any individual.

6.6 Feedback license. If you submit any suggestions, ideas, enhancement requests, comments, or other feedback regarding the Service ("Feedback"), you grant Niche.dev a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, transferable license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose, without obligation or compensation to you.

6.7 Privacy. Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

6.8 Data Processing Addendum (DPA). If your use of the Service involves the processing of personal data subject to the GDPR, UK GDPR, or comparable laws, a Data Processing Addendum is available on request from nick@niche.dev. Free-plan customers may be required to upgrade to a paid plan to execute a DPA.

The Service interoperates with, and depends on, third-party products and services (e.g. authentication providers, cloud hosting, email delivery, telephony, AI providers, payment processors). Your use of any third-party service is governed by that third party's own terms and privacy policy. We do not control and are not responsible for third-party services, their availability, security, accuracy, or any consequences of their use, including outages or data losses they cause.

We may add, remove, or change third-party integrations at any time. If a third-party provider terminates or modifies its service in a way that affects RidgeCRM, we may discontinue the affected functionality without liability.

8.1 Free plan. Use of the free plan is currently provided at no cost, subject to Section 0 (Beta). We may at any time introduce limits, transition the free plan to a paid plan, or discontinue the free plan with or without notice.

8.2 Paid plans. If you purchase a paid plan, the fees, billing frequency, payment terms, and any committed service-level terms will be set out in your order form, online checkout, or a separate written agreement, which becomes part of these Terms.

8.3 Taxes. Fees are exclusive of all applicable taxes, duties, and similar government assessments, which are your responsibility.

8.4 No refunds (default). Except as expressly stated in your order form or required by applicable law, all fees are non-refundable.

8.5 Late payment. Overdue paid-plan fees may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may suspend the Service for non-payment on reasonable notice.

9.1 Our IP. The Service (other than Customer Data), including all software, source code, object code, designs, user interfaces, look-and-feel, logos, trademarks, service marks, trade names, documentation, and any other proprietary materials, is the exclusive property of Niche.dev or our licensors and is protected by U.S. and international intellectual-property laws.

9.2 Trademarks. "RidgeCRM", "Niche.dev", and our logos are our trademarks. You may not use them without our prior written permission, except for nominative fair use.

9.3 DMCA / IP infringement claims. If you believe content on the Hosted Service infringes your copyright, send a written notice to nick@niche.dev including: (a) identification of the copyrighted work; (b) the location of the allegedly infringing content; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; (e) a statement, under penalty of perjury, that the information is accurate and you are authorized to act; and (f) your physical or electronic signature.

10.1 By you. You may stop using the Service at any time. To delete your account, contact nick@niche.dev or use any in-product account-deletion tool we make available.

10.2 By us. We may suspend or terminate your access, with or without notice, if (a) we reasonably believe you have violated these Terms (including the Acceptable Use Policy); (b) your use creates a security, legal, or technical risk to us or other users; (c) you are delinquent on paid-plan fees; or (d) we decide to discontinue the Service or any plan.

10.3 Effect of termination. Upon termination, your right to access the Service ceases immediately. We may delete Customer Data after a reasonable period; you are solely responsible for exporting Customer Data before termination becomes effective. On the free plan, we may delete Customer Data immediately upon termination.

10.4 Survival. Sections 0, 4.3, 4.4, 5, 6.6, 9, 10.3, 10.4, 11, 12, 13, 14, 15, 16, 17 (with respect to changes already effective), 18, and 19 survive termination of these Terms.

You agree to defend, indemnify, and hold harmless Niche.dev and our affiliates, officers, directors, employees, contractors, agents, and licensors from and against any and all claims, demands, suits, proceedings, losses, liabilities, damages, fines, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your or your Authorized Users' access to or use of the Service; (b) Customer Data; (c) your breach of these Terms, the Acceptable Use Policy, or any law; (d) your violation of any third party's rights; or (e) any dispute between you and any third party.

We will provide you with prompt notice of any claim subject to indemnification. You will have control of the defense and settlement; provided that you may not settle any claim that imposes any obligation or liability on us without our prior written consent. We may participate in the defense at our own expense.

These Terms, and any Dispute, are governed by the laws of the State of Colorado, USA, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to Section 14 (Arbitration), the parties consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Denver County, Colorado, for any action that is not subject to arbitration, and waive any objection to such jurisdiction or venue based on inconvenient forum or otherwise.

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g. via email to the address on file, an in-product banner, or by posting the revised Terms with an updated "Last updated" date and bumping the BETA_TERMS_VERSION where applicable) at least seven (7) days before they take effect for paid customers, or upon posting for free-plan users. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service before the new Terms take effect.

18.1 Entire agreement. These Terms, together with our Privacy Policy and any order form or paid-plan agreement, constitute the entire agreement between you and Niche.dev regarding the Service and supersede all prior or contemporaneous understandings.

18.2 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

18.3 No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. Any waiver must be in writing and signed by us to be effective.

18.4 Assignment. You may not assign or transfer these Terms or your account, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this Section is void. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

18.5 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship between the parties.

18.6 No third-party beneficiaries. These Terms are for the sole benefit of you and Niche.dev and do not confer any rights on any third party.

18.7 Notices. Notices to Niche.dev must be sent to nick@niche.dev. Notices to you may be given via email to your account's email of record, by in-product notice, or by posting on the Service, and are effective when sent.

18.8 Headings. Section headings are for convenience only and do not affect the interpretation of these Terms.

18.9 U.S. government users. The Service is "commercial computer software" and "commercial computer software documentation" as defined in 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202. Use by U.S. government end users is subject only to the rights granted in these Terms.